Privacy Policy


Last Updated: 15 September 2026

Introduction

We (UNBOX Resources Sdn. Bhd. – Company No. 1097080-P) are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store and safeguard your personal information when you visit our website, register for our training programmes, engage our consultancy services, participate in events or otherwise communicate with us.

By accessing our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Personal Data We Collect

We may collect and process the following personal data:

  • Personal Information: Name, identification details, nationality, job title and organisation.
  • Contact Information: Email, phone number and address.
  • Registration Information: Details provided for courses, seminars, workshops or events.
  • Professional Information: Employer, qualifications and experience.
  • Payment Information: Payment and billing records.
  • Training Records: Attendance, assessment results, certificates and feedback.
  • Website Information: IP address, browser, device and website usage.
  • Communication Records: Enquiries, emails, forms and other correspondence.

This information supports UNBOX’s training, competency programmes, in-house training, coaching, mentoring and consultancy services

How We Use Your Personal Data

We may use your information:

  • To process course, seminar, event or programme registrations.
  • To provide training, consultancy, coaching and professional services.
  • To verify participant eligibility for specific competency programmes.
  • To manage attendance, examinations, assessments and certification.
  • To issue invoices, receipts and payment confirmations.
  • To communicate changes in schedules, venues, trainers or programme arrangements.
  • To respond to enquiries, requests or complaints.
  • To provide information regarding upcoming programmes and services where permitted.
  • To fulfil requirements imposed by regulatory bodies, accreditation bodies or government authorities.

Disclosure of Your Personal Data

We may disclose your personal information where reasonably necessary to:

  • Government departments, regulatory authorities and accreditation or certification bodies where required. 
  • Trainers, consultants, assessors or authorised personnel involved in delivering the programme.
  • Service providers assisting us with IT services, payment processing, communications, event management or administrative services.
  • Universities, training partners or collaborating organisations where relevant to a programme.
  • Professional advisers, auditors or legal representatives. 
  • Law enforcement or other authorities where disclosure is required by law.

We do not sell your personal data to third parties.

Personal Data Protection

We take reasonable administrative, organisational and technical measures to protect your personal information against unauthorised access, disclosure, alteration, misuse or loss.

However, no transmission of information through the Internet or electronic storage system can be guaranteed to be completely secure.

Retention of Personal Data

We retain personal data only for as long as reasonably necessary to:

  • Provide our services;
  • Maintain training and certification records;
  • Satisfy regulatory requirements;
  • Meet financial and audit requirements; and
  • Comply with legal obligations.

Information that is no longer required will be securely deleted or disposed of where appropriate.

Your Rights

Subject to applicable Malaysian law, including the Personal Data Protection Act 2010 (PDPA), you may request:

  • Access to your personal information.
  • Correction of inaccurate or incomplete information.
  • Withdrawal of consent where processing is based on consent.
  • Limitation of certain marketing communications.
  • Information regarding how your personal information is processed.

Certain information may need to be retained where required by law, regulatory requirements, certification requirements or legitimate business purposes.

Third-Party Links

Our website may contain links to third-party websites.

UNBOX is not responsible for the privacy practices, security or content of external websites. We encourage you to review the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, operational requirements or applicable laws.

The updated version will be published on our website together with its latest revision date.