CANCELLATION, RETURN & REFUND POLICY
Last Updated: 15 September 2026
General
This Cancellation, Return and Refund Policy applies to courses, training programmes, seminars, workshops, events and other eligible services purchased directly from UNBOX Resources Sdn. Bhd.
Cancellation by Participant
Unless different terms are stated for a specific programme:
- Cancellation more than 14 calendar days before the programme:
The participant may request a full refund of fees paid, less any non-refundable transaction or administrative charges already incurred. - Cancellation between 7 and 14 calendar days before the programme:
A refund of up to 50% of the programme fee may be provided. - Cancellation less than 7 calendar days before the programme:
Fees are generally non-refundable.
No-show:
Participants who fail to attend without prior notice will not normally be entitled to a refund. Any different cancellation terms stated on a programme registration form, quotation, invoice or agreement will take precedence.
Participant Replacement
Where permitted, an organisation may nominate another eligible participant to replace the original participant.
Replacement requests should be submitted before the programme begins and remain subject to:
- Programme eligibility requirements;
- Regulatory requirements;
- Availability; and
- Approval by UNBOX.
- Rescheduling or Transfer
At UNBOX’s discretion, participants may be permitted to transfer their registration to another available session instead of cancelling. Transfers are subject to availability, programme requirements and any applicable price difference.
Cancellation or Postponement by UNBOX
UNBOX may cancel or postpone a programme because of:
- Insufficient participant numbers;
- Trainer unavailability;
- Venue issues;
- Regulatory or government instructions;
- Safety considerations;
- Force majeure events; or
- Other operational circumstances.
Where UNBOX cancels a programme and does not provide a suitable replacement date, participants may choose between:
- A transfer to another suitable programme; or
- A refund of programme fees paid to UNBOX.
Where a programme is merely postponed, the participant’s registration will normally be transferred to the new date.
Regulatory Changes
Certain training programmes may depend on approval, recognition, requirements or instructions issued by government agencies, professional bodies or regulators. Where a programme is postponed, modified or suspended because of a regulatory directive, UNBOX will inform affected participants and provide appropriate options based on the circumstances.
Consultancy Services
For consultancy, customised training, in-house training or project-based services, cancellation terms specified in the relevant:
- Quotation;
- Purchase order;
- Letter of appointment;
- Service agreement; or
- Contract
will take precedence over this general policy.
Fees relating to work already completed, mobilisation, preparation, trainer/consultant commitments, travel bookings, materials or other non-recoverable expenses may not be refundable.
Refund Processing
Approved refunds will be made, where practicable, through the original payment method or by bank transfer.
The estimated refund processing time is within 2 weeks (14 working days) from the date the refund is approved. However, the actual processing time may vary depending on the bank, payment gateway, administrative requirements, public holidays, and completeness of the information provided.
Non-Refundable Items
The following may be non-refundable where already incurred:
- Bank charges;
- Payment gateway charges;
- Administrative expenses;
- Printed or customised training materials;
- Travel or accommodation arranged specifically for the programme;
- Consultancy work already performed; and
- Fees paid to external organisations or certification bodies.
Contact for Cancellation or Refund Requests
Cancellation, transfer or refund requests should be submitted in writing to UNBOX Resources Sdn. Bhd. using the contact information published on our official website.