SERVICES / SHIPPING / DELIVERY POLICY


Last Updated: 15 September 2026

UNBOX Resources Sdn. Bhd. provides training, consultancy, competency programmes, in-house training, coaching and mentoring services. Most services are delivered physically, online, at client premises, or through digital materials rather than physical products.

Service Delivery

After registration and payment confirmation, participants will receive relevant programme details such as:

  • Training date and time
  • Venue or online access link
  • Programme instructions
  • Registration confirmation

Face-to-face programmes may be conducted at UNBOX facilities, external venues, or client premises. Online programmes will be delivered through an appropriate online platform.

Consultancy and In-House Training

Consultancy and customised training will be delivered according to the agreed quotation, proposal, purchase order or contract.

Training Materials and Certificates

Training materials, reports and certificates may be provided electronically or physically.

Certificates will only be issued after the participant fulfils the applicable attendance, assessment, payment and programme requirements.

Shipping and Delivery

Where physical documents, certificates or materials are required, delivery may be made by courier or postal service.

Customers are responsible for providing an accurate delivery address. Delivery times may vary depending on courier services, location, public holidays and other circumstances beyond UNBOX’s control.

Any applicable shipping charges will be communicated before delivery.

Changes to Delivery

UNBOX reserves the right to change the programme venue, schedule or mode of delivery where necessary. Participants will be informed of any significant changes.